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F.A.Q.

Isn’t this a Festival? Why do I have to buy a ticket?

We decided to create tickets for this event to give guests the best experience possible! We've all experienced overcrowded events and they're no fun. Selling tickets helps us manage the number of people in the event at one time.

What do I get for my ticket price?

Every ticket gets you into the event for your 2 hour time slot. At the event, you will have the opportunity to interact with several exclusive experiences including photo stations, games, contests, deals and surprises from our vendors. There will also be special takeaways from us and our partners.

The Donut Fiend and Donut Enthusiast Tickets include the above as well as getting guests into the event for an extra hour, first look at all the treats available and shorter lines.

I bought a ticket, but lost the confirmation e-mail, how do I get another copy?

If you lost your tickets - head over to this page and select "Click here for help" at the bottom of the page. Make sure you check your spam folder if you don't see it come into your main inbox!

I bought a ticket, when do I get to come into the event?

Every ticket type ends with a time frame, that is your time slot and the time that your ticket gets you into the event. The earlier time listed is when you will be able to check in and you will be able to check in any time during that time frame. You will need to exit the event at the end of the time frame.

Due to capacity restrictions at the venue, we will not be able to transfer any tickets or allow guests to switch their time slot the day of the event.

"Donut Fiend" Ticket holders have all day access to the event.

Why doesn’t my ticket include Donuts?

Columbus Donut Fest is designed for people who want more than just tasting-sized portions. We are serious eaters and that’s how we’ve designed the event. We also enjoy having a choice of how our money is spent. This event features a highly curated group of sweets makers, serving donuts and specialties that you can’t get anywhere else. Our ticket prices have been kept low so you can choose what and how much to eat at the event. Coming as a group and sharing multiple dishes is encouraged!

What will food cost inside the event?

Each vendor will be creating a unique and exclusive treat for the event and prices for items will be in the $1 to $10 range depending on vendors.

Is this event all ages? Do kids need tickets?

This event is for everyone! Donut lovers of all ages are welcome. Kids under the age of 6 are free admission.

What can I bring into the event?

Small bags, coats, umbrellas, cameras and good vibes will be permitted into the event. We will have a coat check for you to leave your coats at the door.

Please note, due to our security needs strollers and large bags (anything over 16x16x8) will not be allowed into the event.

Are tickets refundable or exchangeable?

All tickets are final sale.

What is the accessibility like at the venue?

The Vue is accessible to everyone, and those with wheelchairs and walkers should have an easy time navigating the space as it is one level.

What should I do if I have questions about my ticket or the event?

Just hit up our contact form!